Privacy policy

At Elovin ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://elovin.pk, make a purchase, or interact with our website and services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Payment Information (processed securely through our payment providers)
Order History

Automatically Collected Information

When you visit our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Website Activity
Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Deliver products and services.
Provide customer support.
Verify payments and prevent fraud.
Improve our website and shopping experience.
Respond to your inquiries.
Send order confirmations and shipping updates.
Send promotional offers (only where permitted by law).
Comply with legal obligations.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and measure advertising performance.

These technologies may include:

Shopify Cookies
Meta (Facebook & Instagram) Pixel
TikTok Pixel
Google Analytics

You can manage or disable cookies through your browser settings. Some features of our website may not function properly if cookies are disabled.

4. Advertising and Analytics

We may use third-party services to help us understand customer behavior and improve our marketing, including:

Meta (Facebook & Instagram)
TikTok
Google Analytics
Shopify Analytics

These services may collect certain information through cookies, pixels, or similar technologies to measure website performance and deliver more relevant advertisements.

5. Payment Information

All payments are processed securely through trusted payment providers.

Elovin does not store your complete debit or credit card information on its servers.

6. Sharing Your Information

We may share your information only when necessary with trusted service providers, including:

Shopify
Payment Providers
Courier and Delivery Partners
Marketing & Analytics Providers

We do not sell or rent your personal information to third parties.

7. Data Security

We use appropriate administrative, technical, and physical security measures to protect your personal information.

Although we work to protect your information, no online system is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Access your personal information.
Request corrections to inaccurate information.
Request deletion of your personal data.
Withdraw consent for marketing communications.
Request a copy of the personal information we hold about you.

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date. Continued use of our website after changes are posted constitutes acceptance of those changes.